Welcome to Flowers Raynes Park. These Terms & Conditions govern your use of our website and the online flower delivery services that we offer to customers in Raynes Park and surrounding areas. Please read these Terms & Conditions carefully before placing any order, as they form the basis of the contract between you and Flowers Raynes Park when you make use of our e-commerce services for floral deliveries.
By accessing Flowers Raynes Park's website, browsing our range, or placing an order for flower delivery online, you agree to be bound by these Terms & Conditions. If you do not agree to any part of these terms, please do not use our e-commerce services. These terms are regularly updated and it is your responsibility to review them whenever you place an order.
These Terms & Conditions apply exclusively to flower delivery customers within Raynes Park and the surrounding areas. Orders placed outside of our defined delivery zones may either be declined or subject to alternative arrangements as notified by us.
When placing an order for flower delivery through Flowers Raynes Park, you agree to provide accurate, current, and complete information. The order process typically involves:
All orders are subject to our acceptance. Flowers Raynes Park reserves the right to reject or cancel any order at its discretion, including but not limited to unavailability of stock or recipient’s address being outside our delivery zone.
Your order constitutes an offer to Flowers Raynes Park to purchase our products and services. A contract is only formed when you have received a formal order confirmation from us, sent via email or displayed on the website, which specifies the details of the arrangement and delivery. We reserve the right to refuse or cancel orders if the product is not available or if there are errors in the pricing or description.
We strive to deliver your floral arrangements to addresses within Raynes Park and neighbouring areas on the specified delivery date. However, delivery timeframes are estimates and not guaranteed. Please ensure the recipient’s address and contact details are accurate for successful delivery.
If no-one is available to accept the arrangement, the driver may leave it in a secure location or with a neighbour if possible. Alternatively, we may attempt to re-deliver or contact you for further instructions. Failed deliveries due to incorrect address information or inability to contact you may incur additional handling fees.
While Flowers Raynes Park endeavours to deliver arrangements as closely as possible to those pictured on our website, the exact composition may vary according to seasonal availability and fresh stock. Substitutions are made with flowers of equal or higher value and the overall theme, colour, and style will be preserved. If significant substitutions are necessary, we will attempt to notify you where possible.
Flowers Raynes Park accepts payment for online orders via major debit and credit cards, as well as other secure payment platforms as detailed during the checkout process. Payment must be made in full at the time of order. All prices are inclusive of VAT where applicable. Your payment details are processed securely and are not stored by us beyond the transaction period needed to complete your order.
Should you wish to cancel or modify your order for online flower delivery in Raynes Park, please contact us as soon as possible. Orders can be cancelled or amended free of charge up to 24 hours prior to the scheduled delivery date. After this period, due to the perishable nature of flowers and preparation involved, we reserve the right to charge the full amount or deduct reasonable costs incurred.
Refunds for accepted cancellations will be processed using the original payment method within a reasonable timeframe. Refunds may not be possible for late cancellations or for fresh items that have already been dispatched or delivered.
In the event we cannot fulfil your order, a full refund will be offered, or alternative arrangements can be made with your approval.
If you are dissatisfied with your order or believe the flowers do not meet the quality expected, please notify us within 24 hours of delivery. Where appropriate, we may request photographic evidence of the product. In cases of genuine oversight or product issues, we may offer a replacement, refund, or partial credit at our discretion. Due to the nature of fresh flowers, returns are not always feasible but your satisfaction is important to us and we aim to resolve complaints promptly.
Flowers Raynes Park is committed to delivering products and services of a high standard. However, our liability for any losses or damages is limited to the value of the specific order affected. We do not accept liability for indirect or consequential losses, such as missed occasions. Nor are we responsible for failures or delays resulting from circumstances beyond our reasonable control, including but not limited to extreme weather, pandemics, or other unforeseen disruptions.
While we take reasonable care to ensure the accuracy of information presented online, we cannot guarantee that all product descriptions or images are error-free or fully up to date. Minor discrepancies in arrangements, especially due to seasonal or supply variations, do not constitute grounds for liability or compensation beyond what is set out above.
You agree not to misuse our website or its content. All site material including images, text, and design is the intellectual property of Flowers Raynes Park and must not be copied, reproduced, or used for commercial purposes without permission.
Access to the website may occasionally be restricted for updates, maintenance, or other technical reasons. We reserve the right to withdraw or amend the service provided without notice.
Your privacy is important to us. Personal information collected as part of your order is processed in accordance with applicable data protection laws and our privacy policy. It is used solely to conduct deliveries, process payments, communicate updates, and improve your customer experience. We do not share your information with third parties except where necessary to fulfil your order.
Flowers Raynes Park reserves the right to modify these Terms & Conditions at any time. Updated versions will be posted on the website and will apply to all orders placed after the update. Your continued use of the service after such changes will constitute your acceptance of the revised terms.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes relating to our online flower delivery services or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Your satisfaction is important to us at Flowers Raynes Park. If you have any queries regarding these Terms & Conditions or your order, please reach out to us via our website contact form. Our team is available to assist you with online flower delivery in Raynes Park and to address your concerns.
Flowers Raynes Park is dedicated to providing high-quality flowers and outstanding online delivery services throughout Raynes Park and surrounding areas. By placing an order, you confirm your acceptance of these Terms & Conditions as they apply to your purchase and delivery experience. Thank you for choosing Flowers Raynes Park for your floral needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Raynes Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Raynes Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
