At Flowers Raynes Park, we are dedicated to providing the freshest blooms to our local customers. As a trusted florist serving Raynes Park households and businesses, we take pride in sourcing only the highest quality flowers. We stand behind our promise: every order arrives in peak condition—fresh, vibrant, and ready to delight.
Your satisfaction is our priority. If your flowers or gifts arrive damaged or do not reflect the quality you expect from a local Raynes Park florist, please notify us as soon as you receive your order. We kindly ask that you retain the original packaging and send us a photo of the damaged item, so we can investigate and resolve your concern quickly.
Once we confirm the issue, we are happy to offer you a choice between a full refund, a replacement bouquet, or an alternative arrangement of similar value, depending on your preference and flower availability.
Our flowers are guaranteed to remain fresh for a minimum of five days from delivery, provided they are properly cared for and displayed away from heat sources or direct sunlight. Should your flowers wilt, droop, or spoil within this five-day window, please contact us promptly. Let us know your order details and describe the issue—this will help us to provide the best solution for your individual situation.
Proper flower care includes changing the water daily, trimming the stems slightly, and placing your flowers in a clean vase. We include care instructions with every bouquet to maximise vase life.
If an issue arises with an order delivered to Raynes Park or nearby, we offer flexible solutions. Depending on the nature and timing of the complaint, you may request one of the following:
Your satisfaction is at the core of everything we do. We will always work with you to resolve any issues fairly and swiftly.
We value your feedback—positive or negative—as it helps us continually raise our standards as Raynes Park's favourite local florist. If you wish to make a complaint about a product or service, please contact us within two days of your delivery. The more details and photographs you can provide, the better we can understand your issue and reach a satisfactory resolution.
All customer complaints are reviewed the same day they are received whenever possible. Our team will respond with an acknowledgement and outline the next steps, aiming to resolve your complaint within 48 hours. Your trust matters to us, and every complaint is treated with the care it deserves.
Owned and operated by your Raynes Park neighbours, Flowers Raynes Park proudly serves local households and businesses with a commitment to freshness, customer service, and reliability. We believe our honest policies, along with our local expertise, make us the top choice for sending fresh flowers in Raynes Park. We thank you for trusting us with your special moments and celebrations.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
